Custom Automation
Bespoke automation for the workflows our productized scope doesn't cover.
Most service businesses fit the AI Operator. The ones that don't have workflows unique enough to need bespoke scope — multi-step processes, deeper integrations, judgment calls that go beyond inbox and texts. We map the workflow first, identify the parts a system can handle, and build the automation that runs them. Code for the deterministic parts, AI agents for the parts that need to read context. Humans in the loop on the edge cases.
Workflow mapping first
We don't automate before we understand. We watch how the work actually happens, then design the system.
AI for judgment, code for everything else
LLM-backed agents handle ambiguity. Deterministic code handles the rest. Mixing them up is how systems hallucinate or break.
Humans in the loop where it matters
Edge cases route to a person. The system learns from how they're handled.
Fully auditable
Every action logs what the system saw and why it acted. When something looks off, you can trace it.
Ready to see how this works for your operation?
We'll map your existing workflow, identify the highest-leverage pieces, and scope what we'd build.
Map your operations